Terms and Conditions

Gift Voucher Terms & Conditions

Payment of gift vouchers can be made by the on-line system or by bacs payment.

Validity

All gift vouchers are valid for six months from the date of purchase

Refunds

If the person you give the voucher to finds it unsuitable, an alternative package will be offered. We are happy to refund you up to 14 days from the date of purchase. Monies will be returned within 14 days to the purchaser.

Any monies to be refunded will be reimbursed via the same payment method used in the initial transaction.

Services Terms & Conditions

Payment of fees

To book an appointment for one of my services you need to secure the booking with a 50% deposit paid either by the on-line booking system, or BACS payment. The remaining 50% is payable either before your appointment by the on-line booking system, by BCS payment or cash on the day.

Deposits

Deposits are transferable but they are not refundable.  However, your booking can only be transferred to another time once.

Cancellation by me

In the extremely unlikely event that I need to cancel a booking, whether it is for an event or individual appointment, the booking will be transferred to a mutually agreeable time and date, or a refund will be given.

Cancellation by you

Your non-participation of your consultation/event (due to your busy schedule, illness or unexpected life events) will not be accepted as a valid reason for any refund. Your booking however can be transferred.

 

Products Terms & Conditions

If you are not happy with any product you have purchased, you need to:

  1. Tell me by telephone 07786 632798 or email sandra@colourworx.me
  2. You must return the product within 14 days in excellent condition
  3. I will inspect the product on its return to me for damage
  4. A refund will be issued within 14 days (refunds will not be issued for returned damaged products)
  5. You are responsible for any postage and packaging.

Any monies to be refunded will be reimbursed via the same payment method used in the initial transaction.